SHIPPING POLICY
Orders Within Canada
We usually ship an order within 24-48 hours after it has been placed. We ship with Canada Post Regular Parcel™ Monday- Friday and shipping the timeframe is typically 3-5 days. Within Canada there is no shipping fee, however for all U.S. orders an extra 7.99 will be charged for shipping.
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Orders Outside the Canada & USA
We currently do not offer international shipping for our products outside of Canada. Canadian customers should be aware that they will bear responsibility for any duty or custom fees charged as a result of their order being sent. Nature & Nurture is not responsible for any duty or custom fees levied on international shipment.
RETURN & EXCHANGE POLICY
We always want you to be as satisfied as possible with you product. If in the event a return or exchange is requested our quality team will handle the request. The request must be submitted within 30 days of Purchase. If your claim is approved as a refund, please note that any applicable return shipping will be deducted from the refund amount.
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Please email natureandnurtures@gmail.com with your name and order number in order to begin the process of a refund/exchange.
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Only items that have been purchased directly from the Nature & Nurture website can be returned to us. Nature & Nurture products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
DAMAGED, DEFECTIVE OR MISSING MERCHANDISE
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Please report damaged, defective or missing merchandise no later than 5 business days of delivery by emailing hello@theapothecarrycase.com. Our team will work with you on a timely return and subsequent replacement. Please allow 2 business days for response.
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We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.